Data Protection Policy

Last updated on 09/19/2024

Welcome to the website https://zamnacommunity.com (the “Website”). Following the principles of lawfulness, loyalty and transparency, we put at your disposal the present Data Protection Policy, which provides information regarding the processing of personal data by ZAMNA WORLD LLC (“Zamna World”), with FEI/EIN 61-2004278, and with registered office at 106 SE 9TH STREET, FORT LAUDERDALE, FL 33316, USA, that may be carried out through the Website.

If you have any questions regarding the processing of your personal data, you can contact Zamna World at info@zamnacommunity.com.

For the purposes of this Data Protection Policy, “User(s)” shall mean the person who creates an account on the Website and who purchases tickets through it – in this sense, the User who complies may acquire tickets under the conditions described in the Terms and Conditions of Contract.

Treatment of Personal Data Through the Website

This Data Protection Policy collects the necessary information on the processing of personal data of the Users that ZAMNA WORLD LLC (“Zamna World”) may carry out through the Website. Zamna World may collect personal data from Users through the registration form necessary to create an account and during the ticket purchase process.

Zamna World will have a dual role in the processing of Users’ personal data:

  1. As the data controller in relation to the management of the User account created by completing the registration form provided for that purpose on the Website.
  2. As the data processor on behalf of the promoters (as defined in the Terms and Conditions of Contract) in relation to the provision of ticket sales services for their events.

Through the registration form, the following personal data will be requested:

  • Name and surname(s)
  • Email address
  • And, if the User deems it appropriate (as it is optional), date of birth

After entering this information, the User will have created an account with Zamna World.

In relation to the ticket purchase process, the following personal information will be requested:

  • Postal address
  • And, if the User deems it appropriate (as it is optional): (1) Identity document; (2) additional address; and (3) phone number
  • Additional economic data

In the event that, during the purchase process, the User has to provide data about third parties, the User guarantees that they have informed the corresponding person of the use that will be made of the data provided and that they have obtained their consent to allow the communication and processing of the data by Zamna World and the event Promoter, as applicable, under the terms provided in this Data Protection Policy.

It is important that, in order for us to keep Users’ personal data up to date, we are informed whenever there is a modification. In any case, the User will be responsible for the accuracy, validity, and authenticity of the personal data provided and undertakes to keep such data duly updated. Zamna World reserves the right to cancel all data belonging to Users whose personal data are found to be false.

We may also collect, in addition to the personal data provided by the User, information on the User’s use of the Website, as indicated in our Cookies Policy.

For what purpose do we treat personal data from users?

ZAMNA WORLD LLC (“Zamna World”) will process personal data of Users for the following purposes:

  1. Sale of tickets through the Website. In particular, Zamna World will process your data to:
    • Manage the sale of the tickets purchased by the User through the Website.
    • Send non-commercial notifications to manage the purchase made through the Website.
    • In the case this option is offered during the purchase process and the relevant selections are made, send the User the welcome pack related to the event for which they have purchased a ticket.
    • Control, analyze, and manage risk situations, fraud, incidents, or claims in relation to the purchase of tickets through the Website.
    As already indicated, Zamna World will process Users’ personal data for this purpose on behalf of the promoters — acting as the data processor for the promoter — so that the relevant promoter in each case will be the data controller for this purpose.

    The legal basis for the processing of Users’ personal data for this purpose is the execution of the ticket purchase contract, as such processing is necessary for this purpose.
  2. Registration on the Website. Zamna World will process the personal data provided by the User in order to provide ticket sales services for promoters, and such processing is necessary for that purpose.

    The legal basis for the processing of Users’ personal data for this purpose is the User’s consent upon registering and, where applicable, the execution of the ticket purchase contract.
  3. Management of the User account. As a result of the User’s access to their private area after creating an account, Zamna World may process personal data to manage the registration and subsequent data that the User may generate through their account. This is done for the purpose of managing the User’s account, responding to any issues that may arise, and carrying out maintenance and control of the account.

    The legal basis for the processing of Users’ personal data for this purpose is the User’s consent upon registering.
  4. Sending commercial communications by Zamna World. Given the relationship between the User and Zamna World, we may send commercial communications by electronic means relating to Zamna World’s products and services, as well as competitions that Zamna World organizes or participates in. This is done in accordance with current regulations.

    The legal basis for the processing of Users’ personal data for this purpose is the legitimate interest of Zamna World or, where applicable, the User’s consent.

    The User may at any time request that Zamna World cease sending these communications without needing to cancel their personal data. For such purposes, Zamna World will provide in each commercial communication sent to the User by electronic means a simple and free procedure that allows the User to oppose the processing of their data for this purpose.

How long will we keep your personal data?

The personal data that the User has entrusted to ZAMNA WORLD LLC (“Zamna World”) will be kept for the time strictly necessary for the purposes for which they were collected, as long as the consent has not been revoked—when the processing of personal data is based on consent. However, even after this period has elapsed or consent has been revoked, Zamna World will keep Users’ personal data, duly blocked, to meet any responsibilities that may arise from the relationship with the User and to comply with any other legal requirements.

THIRD PARTIES TO WHOM ZAMNA WORLD WILL COMMUNICATE USERS’ DATA

Zamna World may communicate personal data of the Users to some or all of the following third parties:

  1. Data processors of Zamna World, i.e., third-party collaborators or service providers who, in order to fulfill their collaboration or provide their services, must access Users’ personal data (IT companies, courier companies, etc.). In this regard, please note that among the data processors of Zamna World is the company Smartsupp.com, s.r.o., which owns and provides the chat services available on the Website.
  2. Event promoters. As already indicated above, the Promoter will be responsible for the processing of data collected in connection with the purchase of tickets through the Website, while Zamna World, in this case, acts as the data processor. The corresponding Promoter will process the data of the Users who buy tickets for the management of the event they are promoting and, generally, to carry out the relevant steps related to the purchase. Likewise, in the event the User has expressly consented by checking the box enabled for this purpose, the Promoter of the respective event may process the data of those Users who have consented, in order to send commercial communications about the Promoter’s products and services.
  3. Collaborators and sponsors of the events. In the event the User has expressly consented by checking the box enabled for this purpose, Zamna World may communicate Users’ personal data to collaborators and sponsors of the events whose tickets are sold through the Website, so that they may send commercial communications about their products and services to the User who has consented.

Zamna World may carry out international transfers of Users’ personal data to the aforementioned third parties located in countries that do not offer an adequate level of security, but with whom Zamna World has signed a contract that complies with European data protection standards or who are affiliated with the EU-U.S. Privacy Shield.

What are your rights when you facilitate us your data?

As the owner of your personal data, current legislation grants the User a series of rights, which we will list below:

Right of access and information about the processing of personal data. In particular, the User has the right to request from ZAMNA WORLD LLC (“Zamna World”) information regarding the purposes of the processing of their personal data, the specific categories of data being processed, the recipients, the origin of the data when they do not come directly from the User, the expected retention period, and any use of automated decisions.

  • Right to rectify data the User deems inaccurate, or to delete them if they are no longer necessary to fulfill the purpose for which they were collected, provided their processing is not required for compliance by Zamna World with legal obligations, for the formulation, exercise or defense of claims, or for reasons of public interest.
  • Right to object to the processing carried out by Zamna World of the User’s personal data and not to be subject to a decision based on automated processing, including profiling.
  • Right to limit the processing of the User’s personal data when any of the conditions established in the applicable data protection regulations is met.
  • If a User exercises this right, Zamna World will keep the User’s personal data duly blocked and will only process them if they have the User’s consent, if they are required for use in the formulation or exercise of claims, if necessary for reasons of public interest or for the protection of third-party interests.
  • Right to the portability of the User’s personal data, within the limits established in the applicable regulations, when the basis of the processing is consent or a contract. This right entitles the User to receive the personal data they have provided in a structured, commonly used format, and to transmit them to another data controller, without Zamna World being able to prevent this. Whenever technically possible, if so requested, Zamna World will directly transmit the User’s personal data to the new data controller designated by the User.
  • The User may exercise their rights by sending a written communication to the registered office of Zamna World or to the email address info@zamnacommunity.com (or whichever email address you wish to use), including in both cases a photocopy of their ID or other equivalent identification document.

Can I withdraw the consent?

The User has the possibility and the right to withdraw the consent for any specific purpose granted at the time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

Where to claim if your data is not treated correctly?

If any User considers that their data is not being handled properly by ZAMNA WORLD LLC (“Zamna World”), they can address their concerns to privacy@zamnacommunity.com.

Additionally, in the United States, Users may file a complaint with the Federal Trade Commission (FTC) or with the office of their state’s Attorney General. (For a list of state Attorneys General offices, see Who’s My AG?.)

In any case, the User may submit a claim to the appropriate authority in their state of residence or where they believe the alleged infringement has occurred.

Security and confidentiality of your personal data

In order to safeguard the security of Users’ personal data, ZAMNA WORLD LLC (“Zamna World”) declares that it has adopted all the necessary technical and organizational measures to guarantee the security of the personal data provided. These measures are intended to prevent alteration, loss, and/or unauthorized treatment or access, as required by applicable regulations, although it is important to note that absolute security does not exist.

Likewise, Zamna World states that the personal data of Users will be handled with the utmost care and confidentiality by all personnel involved at any stage of the data processing.

Modification of this data protection policy

This Data Protection Policy may be modified in accordance with legislative and regulatory requirements, for the purpose of adapting the policy to the instructions issued by the Agency of Data Protection or if ZAMNA WORLD LLC (“Zamna World”) deems it necessary to provide better information about data processing. Therefore, Users are advised to review it periodically. In the event of such changes, we will clearly indicate the modifications introduced so that the User can be up to date on how we treat personal data.